Email hola@getcosecha.com
Usually answered within a couple of days. Writing from the email address tied to your Apple ID helps, but is not required.
You can also send feedback from inside the app: Me → Send Feedback. It reaches the same person and lets you leave an email address if you would like a reply.
Cosecha Pro (from version 1.1) is billed by Apple, not by us, so it is managed in the App Store rather than in the app:
Cancelling stops the next renewal. You keep Pro until the end of the period you have already paid for. To avoid being charged after a free trial, cancel at least 24 hours before the trial ends.
Cosecha restores your subscription automatically when you are signed into the Apple ID that bought it. If it has not, open Me → Upgrade to Cosecha Pro and tap Restore purchases, after checking you are signed into the right Apple ID. If it still does not appear, email us with the date of purchase and we will look into it.
All payments go to Apple, so refunds are Apple's to give. Request one at reportaproblem.apple.com. Email us as well if something in Cosecha is what went wrong — we would like to know either way.
Your cards live in your own iCloud account and sync between your devices automatically when you are signed into iCloud. They are not stored on our servers.
To delete everything, use Me → Delete my account and data in the app. This removes your library and practice history from your devices and deletes your account and usage history from our servers. It does not cancel a subscription — only Apple can do that, using the steps above.
Cosecha is free to use. The free tier includes limited daily use of voice capture, AI-generated cards, practice and Discover, with a larger allowance while you get started. When you reach a limit, the app tells you which one and when it resets; allowances reset at midnight Central European Time. Creating, editing and importing cards by hand is always unlimited. The limits exist because the AI behind Cosecha costs money to run. Cosecha Pro removes them.
Tell us what you were doing, what you expected, and what happened instead. Your device model and iOS version help. If the app closed unexpectedly, the time it happened is enough for us to find it.